Return & Refund Policy

01. Eligibility for Returns

• Requests for damaged, defective, or incorrect items must be submitted within 48 hours of delivery.
• The item must be unused and returned with its original packaging.
• Please provide your order number and clear photos or an unedited parcel-opening video.
• Change-of-mind returns are not accepted under this policy, except where required by applicable law.

02. Non-Returnable Items

Items that have been worn, used, altered, or damaged after delivery are not eligible for return. Personalised or customised jewellery is also non-returnable, except where the item is faulty or applicable law requires otherwise.

03. Refunds & Replacements

Once your request has been reviewed and approved, Radiant Fluxe may offer a replacement or refund, depending on the circumstances and applicable law.

Refund timing and the method of payment will be communicated to you when your request is approved.

04. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Cancellation may not be possible once your order has been processed or dispatched.

05. Return Shipping

If you receive a damaged, defective, or incorrect item, we will explain the return or replacement arrangements and any applicable shipping costs before proceeding.

06. Contact Us

For return or refund assistance, please visit our Contact Us page and provide your order number along with details of the issue.