Frequently Asked Questions

Radiant Fluxe is an online jewellery shopping destination offering styles for everyday wear and special occasions. Our aim is to make discovering jewellery simple, convenient and enjoyable.

You can explore categories including bracelets and bangles, earrings, hair accessories, jewellery sets and necklaces. Visit our Shop page to browse the available collection.

Visit our Shop page, select your preferred jewellery, add it to your cart and follow the checkout instructions to submit your order.

You can contact us through email at Info@radiantfluxe.com or WhatsApp at +92 343 3156005.

We may contact you by phone or WhatsApp to confirm your order and delivery details. Please provide an active phone number when placing your order.

Please contact us as soon as possible if you wish to cancel. Cancellation may not be possible once your order has been processed or dispatched.

Contact us as soon as possible with your order number and correct address. Address changes may not be possible after dispatch.

Available payment options are shown during checkout. Please review the options displayed before completing your order.

Orders are generally processed within 1–2 business days, excluding Sundays and public holidays. During busy periods or sales, additional processing time may be required.

Estimated delivery within Pakistan is 3–7 business days after dispatch. Delivery times may vary depending on your location, courier availability, weather and other unforeseen circumstances.

Applicable delivery charges will be displayed or communicated before you complete your order. Free-shipping offers, if available, are subject to their stated terms and conditions.

If tracking information is available, it will be shared after dispatch. Please keep your phone accessible for courier calls and delivery updates.

Please keep your phone accessible and ensure someone can receive the parcel at the provided address. Unavailable recipients or incomplete addresses may cause delays or additional re-dispatch arrangements.

Requests may be reviewed if you receive a damaged, defective or incorrect item. Please report the issue within 48 hours of delivery and follow the return policy requirements.

You must submit your request within 48 hours of delivery. Please include your order number and clear photos or an unedited parcel-opening video.

Change-of-mind returns are not accepted under our current Return Policy, except where required by applicable law.

Items that have been worn, used, altered or damaged after delivery are not eligible. Personalised or customised jewellery is also non-returnable, except where the item is faulty or applicable law requires otherwise.

Once your request has been reviewed and approved, Radiant Fluxe may offer a refund or replacement depending on the circumstances and applicable law. The refund method and expected timing will be communicated when your request is approved.

If you receive a damaged, defective or incorrect item, we will explain the return or replacement arrangements and any applicable shipping costs before proceeding.

Depending on how you use our website, we may collect your name, phone number, email address, billing and delivery address, order details, customer enquiries and basic technical information such as browser and website usage data.

Your information may be used to process and confirm orders, arrange deliveries, respond to enquiries, provide customer support, improve website performance, prevent fraud and meet legal obligations.

No. Our Privacy Policy states that we do not sell your personal information. Necessary details may be shared with service providers such as courier companies, payment providers and hosting providers when required to operate our business.

Our website may use cookies and similar technologies to support essential functions, remember preferences, understand website usage and facilitate marketing where applicable. You can manage cookies through your browser and available website controls.

Subject to applicable law, you may request access to, correction of or deletion of your personal information. Some records may need to be retained for order fulfilment, disputes, accounting or legal requirements. Contact us by email for assistance.