At RadiantFluxe, customer satisfaction is our highest priority. We understand that sometimes a product may not meet expectations, which is why we offer a clear and fair return and exchange policy.

Eligibility Conditions

To qualify for a return or exchange:

  • The item must be unused, unworn, and in its original packaging

  • All tags, labels, and accessories must be intact

  • The request must be submitted within 3 days of receiving the order

Return & Exchange Process

If you receive a defective, damaged, or incorrect item:

  • Contact us within 3 days of delivery

  • Share clear photos or videos showing the issue

  • Provide your order number and complete details

Our team will review your request and respond promptly. Once approved, we will arrange an exchange as applicable.

We aim to keep every return process simple, transparent, and hassle-free.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or personalized products

  • Items damaged due to misuse or mishandling

  • Products that have been worn, altered, or returned without original packaging

Shipping Charges

  • Shipping charges are non-refundable

  • For exchanges not related to defects, return shipping costs may be the customer’s responsibility

Our Commitment

Each case is reviewed individually to ensure fairness. Your trust and satisfaction matter deeply to us.